General terms and conditions

This English translation is provided for convenience only. The German version of this document is the legally binding version.

Version: June 2026

These general terms and conditions govern the use of the “Healthcare Channel” platform and all contracts concluded through it.

§ 1 Scope and provider

These general terms and conditions (GTC) apply to the use of the “Healthcare Channel” platform at www.healthcare-channel.eu and to all contracts concluded through it.

Provider: Knowledge enables – Gemeinschaft für interdisziplinäre Forschung zur Förderung von zeitgemäßer Gesundheitskompetenz, Mariahilferstraße 1, 8020 Graz, Austria. ZVR number: 1662620293. Email: info@healthcare-channel.eu (hereinafter the “provider”, “we” or “Healthcare Channel”).

Deviating terms and conditions of users do not apply unless their validity has been expressly agreed to in writing.

§ 2 Services

Healthcare Channel offers in particular:

• free information and education offerings

• e-learning courses

• a digital specialist library

• a therapist finder

• further digital services

Registration and use of basic platform functions is free of charge.

Paid services are marked as such and are described before the contract is concluded with regard to the scope of services, price and, where applicable, term.

Supplementary terms may apply to individual services.

§ 3 Registration and user account

Creating a user account is required to use certain services. Users undertake to provide complete and truthful information, to keep access credentials confidential, not to pass access credentials on to third parties and to update changes to their data without delay.

The platform is directed exclusively at adults. By registering, the user confirms that they have reached the age of 18.

Transferring the user account or sharing it between several persons is not permitted.

We are entitled to temporarily suspend or permanently delete user accounts in the event of violations of these GTC, abuse, unlawful use or for other good cause.

§ 4 Conclusion of contract

The presentation of services on the platform does not constitute a binding offer but an invitation to place an order.

By completing the ordering process and clicking the button „zahlungspflichtig bestellen“ (order with obligation to pay), „Jetzt kaufen“ (buy now) or a comparably unambiguous wording, the user submits a binding offer to conclude a contract.

The contract is concluded upon acceptance by the provider, in particular through confirmation of payment, provision of access or activation of the booked service.

§ 5 Prices and payment

The prices stated at the time of the order apply, in euros. Where required by law, prices include statutory VAT.

Payment is processed via external payment service providers, in particular Stripe. The payment services' own terms and conditions and privacy policies apply in addition. The provider does not store complete credit card or payment data.

Invoices may be provided electronically or sent by email.

§ 6 Provision of digital content and technical requirements

After successful payment, digital content is activated in the user account.

Unless stated otherwise for the respective offering, access is generally granted for an unlimited period, as long as the platform is operated and no legal, technical or economic reasons prevent this.

The provider is entitled to technically update content, correct errors, further develop content and supplement or adapt content. There is no entitlement to constant and uninterrupted availability.

Use requires in particular: an internet-capable device, a stable internet connection, a current web browser and, where applicable, speakers or headphones. Users are themselves responsible for meeting the technical requirements.

§ 7 Right of withdrawal (Austrian Distance and Off-Premises Contracts Act, FAGG)

Consumers generally have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period begins on the day the contract is concluded.

For digital content not supplied on a physical medium, the right of withdrawal expires early if (1) the consumer has expressly requested that performance of the contract begin before the end of the withdrawal period, (2) the consumer has confirmed having taken note that the right of withdrawal is thereby lost, and (3) the provider has made the contract confirmation, including this consent, available on a durable medium.

If these requirements are not fully met, the statutory right of withdrawal remains in place.

Where required by law, the provider additionally makes an electronic withdrawal function available.

§ 8 Withdrawal notice and model form

Withdrawal may be declared by email or by post. Contact: Knowledge enables, Mariahilferstraße 1, 8020 Graz, Austria, email: info@healthcare-channel.eu. Sending the declaration in good time is sufficient to meet the deadline.

In the event of an effective withdrawal, payments already made will be refunded without delay and at the latest within 14 days using the same means of payment used for the original payment.

Model withdrawal form (if you wish to withdraw from the contract, please complete this form and return it) — To: Knowledge enables, Mariahilferstraße 1, 8020 Graz, Austria, email: info@healthcare-channel.eu: I/we (*) hereby withdraw from the contract for the purchase of the following service: ________ — Ordered on: ________ — Name: ________ — Address: ________ — Date: ________ — Signature (only if notified on paper). (*) Delete as applicable.

§ 9 Therapist finder

The therapist finder serves exclusively for information and establishing contact. The provider does not itself broker therapeutic services and does not become a party to contracts between users and therapists.

Contracts for counselling, therapy or treatment services are concluded exclusively between the respective user and the respective therapist.

Inclusion in the therapist finder does not constitute a recommendation, certification, quality assessment or guarantee by the provider. The provider accepts no liability for the accuracy, completeness, timeliness, qualifications, availability or treatment outcomes of the listed persons. Therapists are themselves responsible for the lawfulness and accuracy of their information.

The provider reserves the right to remove or suspend entries in the event of justified doubts or violations of statutory provisions or these GTC.

§ 10 Specialist library

The specialist library serves exclusively information, education and continuing-education purposes. Content provided may only be used for personal use. Passing on, publishing, reproducing or commercially using content is not permitted without the express consent of the provider.

§ 11 General rules of use

The platform may only be used lawfully and in accordance with its purpose. The following in particular are prohibited: automated reading of content (scraping), use of bots for data collection, mass reproduction of content, circumvention of technical protection measures and unlawful use of the platform.

The provider is entitled to remove content that is unlawful or violates these GTC.

§ 12 Copyright and rights of use

All content on the platform is protected by copyright. By purchasing a service, the user receives a simple, non-exclusive, non-transferable right of use for personal, non-commercial purposes.

The following in particular are not permitted: passing on access credentials, reproducing content, making content publicly available, publishing it, using it commercially or using it in one's own training sessions or courses.

§ 13 Warranty and liability

The statutory warranty provisions apply. The provider is liable without limitation for intent, gross negligence, injury to life, body or health and in legally mandatory cases.

In the case of slight negligence, the provider is only liable for breaches of essential contractual obligations and limited to the foreseeable damage typically occurring.

§ 14 Health notice

All content serves exclusively information, education and continuing-education purposes. It does not constitute medical, therapeutic or psychological advice and does not replace individual diagnosis or treatment. No promises of healing whatsoever are made.

§ 15 Data protection

Information on the processing of personal data can be found in the privacy policy. The privacy policy supplements these GTC.

§ 16 Consumer dispute resolution

The provider is neither obliged nor, as a matter of principle, willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 17 Changes to these GTC

Changes to these GTC generally apply only to future contracts, unless statutory provisions provide otherwise. Contracts already concluded are governed by the terms agreed at the time the contract was concluded.

§ 18 Applicable law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the state of the consumer's habitual residence remain unaffected.

For disputes with businesses, the exclusive jurisdiction of the competent court in Graz is agreed. The statutory places of jurisdiction apply to consumers.

§ 19 Final provisions

Should any provision of these GTC be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The statutory provision takes the place of the invalid provision.